Luxury Lake District Hotel


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Lake District Hotel
Lake District FAQ

Frequently Asked Questions


Check In & Check Out Times

Rooms are guaranteed by 2.30pm on the day of arrival. Should you arrive earlier, we would be happy to store any luggage, whilst you use the facilities of the hotel. As soon as your room is ready we shall inform you. If you believe you will arrive late, after 10pm please advise us. We ask that you vacate your rooms by 11.30am on the day of departure. Late check outs may be available please contact reception staff. You are welcome to use the facilities of the hotel for the rest of the day.

What is the dress code for dinner?

The Lake View Restaurant is non smoking & that smart attire is requested whilst dining in the evening. Jeans, T-shirts and trainers are not permitted.

The Courtyard Bar and Brasserie Restaurant is more informal and casual.

Do we need to book for dinner?

A table will automatically be reserved for you if the package which you have booked is inclusive of dinner. You will be asked at what time you wish to dine on arrival. If your package is not inclusive of dinner, it is advisable to book prior to arrival.

Are vegetarian options available?

We offer vegetarian options on all our menus.

Do you cater for special dietary requirements?

Please inform us prior to arrival of any special dietary requirements and our team of chefs shall endeavor to meet your requirements.

Can non-residents dine in the restaurant?

Yes, however prior booking is essential for both lunch and dinner in the Lake View Restaurant and Courtyard Bar and Brasserie Restaurant. For reservations call 017687 76551.

What facilities are included in the rate?

All residents of the hotel get free use of The Spa, including, 16 meter indoor swimming pool, gym, thermal zone with heat experience showers, sauna, steam room, aroma room, hydrotherapy pool, outdoor hot tub, outdoor tennis court, croquet lawn and our traditional billiard room. Any appointments for treatments booked in the Spa are extra cost.

Do we need to book treatments in The Spa?

Appointment are subject to availability, prior booking is advisable, please contact The Spa on 017687 88900. Our professional and helpful therapists would be happy to advise you which treatments would be suitable.

Do we need to book activities?

Prior booking is advisable as places are limited. Contact Activities Manager, Leeann Lennox-Borrough direct on telephone number 017687 76759 to discuss your requirements.

Are there fridges or mini-bars in the rooms?

No, but any baby food can be stored for you - please contact reception staff. Drinks can be purchased 24 hours from Room Service.

Do you have disabled access?

The whole of the ground floor including the Restaurant, Bar, Spa and some ground floor bedrooms are available to disabled guests with reserved parking and access from the courtyard at rear of the hotel.

Access Statement
The following is statement on behalf of Armathwaite Hall Hotel regarding the Disability Discrimination Act (DDA) 2005:

Armathwaite Hall Hotel is an independently owned and managed hotel in the Lake District, Cumbria, England. Our objective is to ensure all our management & staff are aware of the requirements of the DDA 2005 and are given the necessary support to help achieve compliancy.

Armathwaite Hall Hotel is independently inspected on an annual basis to ensure consistency of standards. Initiatives are underway to help ensure all our customers receive the same treatment, regardless of ability, for example, a complete review of all marketing literature has been undertaken.

Armathwaite Hall Hotel offer facilities suitable for disabled guests. In order to ensure all hotels meet our guests' needs, anyone requiring special facilities should highlight their requirement at the time of booking with our reservations department or the hotel directly.

Armathwaite Hall Hotel operates a non-discriminatory equal opportunities policy on all aspects of employment, regardless of disability. Our aim is to recruit, retain and develop the best people for the job based solely on their abilities. This policy applies to all existing and potential employees.

Do you have family accommodation?

Yes, we have three types of combinations to accommodated families, either rooms with extra folding beds put into the main bedroom so that you will all be in the same room, deluxe rooms with interconnecting bunk bedded rooms for the children, or interconnecting rooms, two separate hotel rooms with a door internally joining them.

What is the cost of children in their own room?

Children in there own room get a 25% discount off the normal rate for the room. Contact reservations for further details.

Is there car parking available?

Yes, car parking is available on site free of charge for 80 cars.

Do you store mountain bikes?

Yes, but we can not be liable for their safety.

Are dogs welcome?

Well behaved dogs are welcome in the hotel with the exception of public rooms. The hotel charges £15.00 per dog per night, maximum of two dogs per room, and must be notified at the time of booking.

In the interests of hygiene and the comfort of other guests, we would appreciate it if you could kindly adhere to the following guidelines:

  • Please let us know, when you book, that you will be bringing your dog with you.
  • Dogs may NOT be left unattended in hotel bedrooms.
  • Please keep dogs on a leash at all times whilst in the hotel and hotel grounds.
  • With the exception of guide dogs, we do not allow pets in the public areas of the hotel.
  • Please do not allow your dog to foul the hotel car park.
  • The dog owner will be liable and subsequent charges will be levied on departure should any damage be sustained to the hotel property or should there be the requirement for industrial level cleaning to the hotel bedrooms.

What are the booking conditions?

All reservations must be confirmed with a non-refundable deposit or £50.00 per person. (Except Christmas and New Year where the value of the deposit is £200.00 per person followed by payment of the balance by 1st December. For full details please request copy of our Christmas brochure).

Please take a moment of your time to read the hotels terms and conditions:
  • A confirmed booking verbal or written constitutes a binding contract
  • Charges will be made for cancellations of 100% within 48 hours of arrival and 50% within seven days of arrival
  • We would advise for peace of mind, in the unlikely event of a cancellation that you take out covers with your own insurers.

We welcome cash, travellers' cheques, Maestro, Access/Mastercard, American Express and Visa. We reserve the right to alter the rates quoted without prior notification.

From time to time we share mail listings with preferred suppliers

What facilities do the rooms have?

All forty two bedrooms have private bath and shower, bathrobes and slippers, satellite TV, Wi-Fi (in some rooms), direct dial telephone, trouser press or iron and ironing board, tea and coffee making tray, hairdryer and CD or radio hi-fi. Some rooms now have DVD players and plasma TVís in bathrooms.

Which is the nearest railway station?

Penrith Railway station is located about 25 miles from Armathwaite Hall Hotel which has regular connections to London Euston, Manchester Airport and Edinburgh and Glasgow. Travelling time from Penrith to London Euston in approximately 4 hours.

Which are the nearest airports?

Newcastle, Glasgow, Blackpool and Manchester international airports are located approximately 2 hours away.

Which is the nearest motorway?

The M6 is the nearest motorway and Armathwaite Hall is located 40 minutes (25 miles) off junction 40, Penrith of the M6.

Where is the Lake District?

The Lake District is situated in the county of Cumbria in the North West of England just south of the Scottish/English border. Manchester, Newcastle and Leeds are just over a couple of hours away making it an ideal escape to the country. This beautiful corner of Great Britain has a wealth of beautiful and inspiring landscapes from craggy mountains, crystal lakes, romantic castles and lush lowland. Within Cumbria and the Lake District, there are many places of interest and attractions to explore including gardens, romantic castles, wildlife parks, market towns, industrial heritage, the Solway coast, and the great border city of Carlisle.

To make a reservation:

Give us a call and one of our friendly staff will be happy to assist.

Tel: +44 (0)17687 76551

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Armathwaite Hall Country House Hotel and Spa, Bassenthwaite Lake, Keswick, Cumbria, CA12 4RE, United Kingdom

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