Receptionist

Job Title: Receptionist                         

Reporting to: Head Receptionist                           

Department: Reception                                                                                         

Overview

To ensure all guests are greeted with genuine warmth to the hotel, to work in an efficient manner to maximise sales, ensure all guests are aware of Hotel and locality

Main Responsibilities

To welcome guests to the Hotel with a professional and friendly manner.

To inform and up sell the products and services that are available to the guest during their visit.

To carry out the duties of the Early and Late shifts as per shift reports

To deal with any requests in an efficient and courteous manner.

To ensure guests are presented with their accounts and any queries are dealt with promptly and professionally.

To control and be aware of the room status to ensure maximum room sales on a daily, weekly and monthly basis

Ensure all financial procedures are adhered to and shift balances at the end of shift

To ensure that security is maintained with respect to Money, Keys, Guest and Hotel property

To answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally.

To be knowledgeable of the hotels reservation system, ensuring all bookings are entered correctly with correspondence kept up to date.

Liaise with all departments as and when required to ensure efficiency throughout the hotel is promoted.

Ensure brochure displays are kept up to date and the correct information is displayed.

Carry out any other relevant duties as requested by the Hotel Management

To accurately record working hours

To be proactive in self development

To promote the image of Armathwaite Hall as a professional organisation

Comply with all Company Policies and legal requirements with special reference to Health and Safety