Scope and General Purpose:

To provide a high level of guest care, flawless attention to detail and to deliver high standards of service that will be memorable long after the guest has departed.

Main Duties:

To Co-ordinate Events and Weddings to include all conferences, social functions and corporate events

To keep Events Diary up to date along with Wedding booking reports

To organise a Wedding Show twice a year and attend relevant trade shows

To liaise with clients directly to ensure that all details are communicated accurately and in line with company guidelines

To liaise with all operational departments to ensure clients requests are communicated effectively and accurately

To nurture and develop relationships with existing clients and proactively promote the business by undertaking and instigating promotional initiatives

To carry out showrounds and convert enquiries to actual sales

To ensure all guest correspondence is sent out in a timely manner and accurate. Adhering strictly to the policies and guidelines

To ensure that revenue from event space is fully maximised and correctly billed

To assist with the operation and to actively undertake duties on event days

Key Responsibilities:

To provide all customers with a professional, efficient helpful and friendly service at all times.

To anticipate customer needs to ensure enhanced quality service and in turn customer satisfaction.

To treat all internal and external customers in a polite and courteous manner at all times. To give full co-operation to any customer requiring assistance in a prompt, caring and helpful manner.

To be flexible in assisting around different areas of the Hotel in response to business and customer needs.

To comply with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment.

To adhere to Company and Hotel rules at all times.

To maintain the confidentiality of our guests and their activities

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Armathwaite Hall Hotel & Spa
Bassenthwaite Lake
Cumbria, CA12 4RE

Latitude: 54 deg 40 min 51.4662 sec N Longitude: -3 deg 13 min 56.892 dec W

Hotel: 017687 76551
Spa: 017687 88900

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